Live Chat & Email Support: Respond to customer inquiries, resolve account-related issues, and provide technical assistance.
Dispute Resolution: Handle escalated issues, ensuring timely resolutions and follow-ups.
Account Management: Assist with account verification (KYC), security practices, and transaction issues.
Compliance & Security: Ensure adherence to company policies and guide customers on secure trading practices.
Feedback & Reporting: Collect customer feedback and provide insights to improve services.
Diploma/Degree in any discipline.
Only applicable to Singaporeans.
Minimum 1 to 2 years of experience in a customer service role.
Entry Level Candidates are welcome.
Candidates with no prior experience in cryptocurrency are also welcome to apply, as training will be provided.
Strong communication, problem-solving, and multitasking skills.
Fluency in English in communication and writing in order to liaise with English-speaking clients, multilingual capability is a big plus.
Fluency in Mandarin in communication and writing in order to liaise with Mandarin-speaking clients, management and support staff, is preferable.
Willing to work in rotating shifts (Day & Night), including weekends and public holidays.
Interested applicants are invited to submit a detailed resume to:
Global-Hiring@bitmart.com
We regret to inform that only short-listed candidates will be contacted.
